Support
Common questions, answered.
Resellers ask us the same things again and again, so we gathered the replies here: delivery, condition grades, manifests and payment. Start typing in the box and the list trims itself to match.
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Buying & stock
Can US-based buyers purchase your liquidation pallets?
Yes, and domestic delivery is where we do our best work. Surplus stock, sold by the pallet or in truckloads, ships from our US warehouse. Choose the quantity that fits you and order right on this site.
Where do I shop for closeout merchandise by the pallet?
Right on this site. Go through the whole catalogue, or head straight for the favorites: electronics, Amazon liquidation, tools and name-brand apparel. Each listing carries the current price and a rundown of what a typical lot holds.
Must I order in bulk, or is a single pallet fine?
Small is fine. A lot of newer sellers buy just one pallet to get going; bigger companies pick up several at once or a whole truck's worth. We won't take an order for less than one pallet.
What exactly is a returns pallet?
Customers return products to retailers for many reasons: a change of mind, the wrong size, a crushed box, a minor flaw. Stores often bundle those items onto pallets instead of restocking them, which pushes the per-item cost far below retail.
Are Amazon returns available on pallets?
Yes. Our inventory includes pallets sourced from Amazon, whether returns or overstock, spanning electronics, bulk lots and mystery boxes. Check the catalogue to see what's listed.
Does every pallet come with a manifest?
It depends on the lot. Whenever our supplier hands us a manifest or a category breakdown, you get a copy. Ask before you order and we'll pass on the latest details for the pallet you want. If no manifest exists, the listing description is what the lot is sold on.
How is your stock graded?
Each listing assigns one grade to the entire lot. In brief: Grade A covers like-new and unused items; Grade B items run perfectly yet show light wear or a dented box; Grade C lots hold cosmetic damage or goods needing some repair. Returns lots can blend grades, so read every listing with care and ask us about anything unclear.
How do shelf pulls, overstock and returns compare?
Returns are goods that customers bought and then sent back, so their condition spans excellent to poor. Shelf pulls are display or seasonal inventory pulled before it sold, normally unused. Overstock is new surplus the retailer never managed to sell. Newcomers tend to fare best with overstock or shelf pulls, whereas returns come with the biggest discounts. Our complete guide has more.
Delivery & collection
Do you ship pallets internationally?
Yes, to addresses in the US and overseas. No separate freight charge applies to any order. Buyers outside the US cover their own import duties and taxes. More detail is on our shipping page.
What does delivering a pallet cost?
Nothing beyond the price. Every listed pallet price already covers delivery to any destination, and US orders travel by liftgate truck as standard. Let us know at checkout if the drop-off point is hard to access. Overseas customers pay their own import duties and taxes.
Where in the world do your pallets go?
Plenty of places. Deliveries reach Seattle and Los Angeles, the Bay Area, Phoenix, Dallas and Houston, Chicago, Atlanta, Miami, Boston and New York, plus countless other spots. Shipping costs international buyers nothing extra either. Orders depart from the United States, so customers on the West Coast tend to get theirs soonest.
Can I visit to look over or pick up a pallet?
Perhaps, but it needs arranging first. Get in touch before ordering and we'll outline the options for the specific lot you have in mind.
Payment & returns
Are prices shown in dollars or something else?
Prices and billing are both in US dollars (USD). Other currencies aren't offered.
Can I return a pallet?
Contact us within 14 days of delivery to return or swap an order, whether or not it's faulty, provided everything is new and unused. When we're at fault we pay return freight; otherwise you do. There are no restocking fees. Our inspection of the returned goods is followed by a refund to the payment method you originally used, issued within 5 days. See the returns policy page for full terms. Since lots are graded as a whole and sold as listed, we recommend raising questions and asking for a manifest prior to purchase.
Reselling & truckloads
Can I resell on eBay or Facebook Marketplace?
Yes, and most buyers do exactly that. Liquidation merchandise sells on eBay, Amazon, Facebook Marketplace and Mercari, and also at flea markets, swap meets and bin stores. Check each platform's category rules before you post a listing.
Do you sell full truckloads to businesses?
Absolutely. Exporters, discount chains and bin stores can all buy a full wholesale truckload. Reach out to get a price for the load along with a freight quote.
Question not covered?
Our wholesale team can assist with lots, manifests, delivery access and full truckloads, and every message is read by a person. Write to info@primepalletusa.com and we will reply as quickly as we can.
Single pallet or whole truckload
Ready to stock up?
Shipping to your door is covered in every listed price, so checkout shows no separate freight charge. Curious what a pallet holds? Message us and we will send its latest manifest ahead of your order.
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Talk with our wholesale desk
Questions on a lot, its manifest, shipping or a whole truckload? Reach us whichever way is easiest.