Privacy policy

Your privacy matters to us. Prime Pallet USA looks after your personal information and aims to be clear on what we gather, and how we use and share it. This Privacy Policy describes the data we handle when you visit the site, use our services or place an order.

Your presence on this site implies agreement with the complete Privacy Policy.

What we collect

We obtain data on you through a number of routes whenever our site and services are used.

Details you give us

This covers anything you submit when you:

• Create an account
• Make a purchase
• Subscribe to our stock alerts and other updates
• Get in touch with support or submit a question
• Respond to surveys or join promotional campaigns
• Post reviews

Personal data we may gather includes these categories:

• Contact and address details: name, business, email, phone number, delivery address and billing address
• Orders and payments. At checkout you select a payment option, such as a card payment link, Zelle, Cash App or a bank transfer, and our email gives you the next steps. The chosen provider processes your payment itself; we never collect or store card numbers on this website.
• Login credentials, meaning a username and a securely kept password
• Messages you send by email or through the contact form
• Anything else you choose to tell us

Details gathered automatically

As you visit, we may use cookies and related technology to log your device information and your navigation path across our website.

• Log files on our servers: IP address, browser, operating system, where you came from, pages opened, and the time of each visit
• Your activity on the site, including features used and links followed
• Device details, such as the type of device

Details from other sources

Third parties we work with, like the carriers delivering your pallet, may supply us with information about you.

How your information is used

Among other things, we use it for:

• Order fulfillment and account administration
• Coordinating carrier freight so your order gets delivered
• Order notifications, support replies and news updates
• Offering customer service
• Subscriber marketing and stock alerts, with an opt-out whenever you wish
• Refining our site, offerings and services over time
• Fraud prevention and site security
• Complying with the law and upholding our terms

Who receives your information

Your information may be shared in these situations:

• Service providers: third-party firms that keep our business running, such as hosting, email delivery and freight carriers.
• Business transfers: an acquisition, merger or restructure could pass your data to a new owner.
• Legal requirements: where a statute or court order compels us to hand data over.
• Protecting rights: upholding what we are entitled to, and keeping other people safe.
• Consent: any situation where you’ve agreed that we may share it.

No third party ever buys your personal data from us.

Cookies

Only essential cookies run on this site: they keep your cart, maintain your login, store your cookie choice and record which page referred you when you place an order. No advertising cookies are used at present. You can adjust cookie settings in your browser, but turning them off may break features such as the cart.

How we protect your data

We apply reasonable safeguards to protect your personal information, but no method of online transmission or storage is entirely secure. Strong passwords and vigilance on your part help too.

Your rights

Which of these rights you have can depend on your place of residence:

• Accessing the information we hold on you
• Correction of inaccurate information
• Deletion of your data
• Objection to processing
• Transferring your information elsewhere in a usable format
• Withdrawing your consent
• Opting out of our promotions

Use the contact details below to exercise any of these rights. Verifying your identity first may be necessary.

Third-party links

Links on our site may lead to external websites. We aren't responsible for what they publish or how they treat privacy, so check their policies yourself.

Children’s privacy

Our services are not intended for anyone younger than 18, and we make no knowing collection of children’s data. Should a child have given us personal details, notify us and we’ll remove them.

Changes to this policy

We may update this policy periodically. Changes will appear here with a new effective date, and continued use of the site means you accept the revised terms.

Contact us

Write to info@primepalletusa.com to reach Prime Pallet USA, our US-based company.